Consumer complaints don't need to leave our businesses yelping with pain points. By creating a clear identification and response protocol for complaints, building a strong culture for complaint handling creates a positive experience for staff and consumers as they work together to achieve solutions. Join us to discuss:·Methods to receive and track complaints.·Recognizing the differences between complaints and disputes and the regulatory expectations of each.How efficient and compliant complaint management might lead to a “return on investment” in potentially reducing litigation and pre-litigation claims.
Speakers:
Leslie Bender, Senior Counsel, Clark Hill PLC
Eileen Bitterman, Compliance Officer, Weltman Weinberg & Reis Co, LPA
Member: $95.00 Non-Member: $140.00Your price